In line with our Brand Promise to ensure customers have peace of mind when importing items from Nigeria to the US or exporting items from the US to Nigeria. We have provided a 100% refund policy within 48 hours if anything happens to your items.
To ensure total customer satisfaction:
We guarantee 100% refund in 48 hours if anything happens to your items.
We will refund you 10% of your shipping cost if we do not deliver your items within our stated time frame via air or Ocean.
We guarantee you 24/7 update on shipment status via email and SMS all backed with 16 hours of live support daily. When is refund made?
Refund is made within 48hours after full verification of claim.
Damages Claim
Damaged items due to improper packaging/delivery of Incomplete Item
Loss of Item during transit
10% refund of shipping cost is made on:
Late delivery of item
Note: To claim any refund, all provisions of AIES Terms and Condition applies and must be duly met. Please, visit AIES Requirements to Claim Your 100% Refund in 48 Hours to claim a refund.
Online and Offline Training:
We are a service-based company and is fully eligible to be compensated against its time, experience, expertise, advisory, consulting and services. Any amount earned in its scope of services is not refundable unless expressly declared. All payments for online and offline training are non-refundable once you have attended the training.
In the event that the Client misses a physical training, we may re-book the Client for the next available training. This, however, is at our discretion.
Any refund once approved, will be processed within 3-7 working days. Paid Consultation Bookings
You may request for a refund before We begin to provide the Services provided that such request is made not less than 72 hours before the scheduled consultation dates. In the same vein, consultation dates may be adjusted or rescheduled by the Client within 72 hours of the scheduled date to suit the parties booked for consultation, subject to the available dates on our calendar.
In the event that the refund request is not made more than 72 hours before the consultation date, only half of the payment made will be refunded to the Client by the company.
Where the consultation is cancelled in accordance with this clause, We will refund any amount paid by you, less any processing fee and bank charges incurred by us where applicable. Refund will be issued to the source of the original payment, and through the original mode of payment or via bank transfer or check where it is not possible to refund via the original mode of payment.
Service Subscription
Once your subscription commences, you are ineligible for a refund for any payments you have already made. If you wish to unsubscribe from our services, you may cancel your subscription. You will still have access to the subscription until the end of the period you have paid for. However, any payment you have made for Services will not be refunded to You.