(+234)07008007000

+17135976132

07008007000

+17135976132

FAQs

CUSTOM JAVASCRIPT / HTML
?Do you Import Cars to Nigeria?

We ship Cars by ocean freight, by RORO and by Container. For container shipping, we are only able to ship Cars that are within 15 years of production. For vehicles above 15 years of production, we ship by RORO.

?Do you offer pickup services?

On Africanies, we can help you to pick up and ship your vehicles by RORO and by container shipping from the US only.

?Do you purchase Cars?

We do not only ship, but we can also bid for you from verified auction sites as stated below; - auctionexport.com - Copart.com - www.iaai.com - www.ebay.com - www.copart.com We also offer Car inspection services within the US at a service fee.

?What are your rates?

Our shipping rates are based on the make, model, and year of production of your vehicle as well as your preferred shipping method.

?What the cost to ship by ocean from the US to Nigeria?

The rate is based on the volume of the items you wish to ship, that is, the size or dimension for the items you wish to ship. An estimated shipping cost can be gotten from our website using the link https://export.africanies.com/get-quote

?Can I ship my items alone?

Yes, you can request to ship either a 40ft or 20ft container with just your items. We can assist you to ship and clear your container when it arrives in Lagos. Type chat with a representative and our quote specialist will contact you right away.

?Do you ship from anywhere in the world?

We handle shipping of items from USA, UK, China and several Countries in the world except for Cyprus, Russia, Ukraine, etc. And deliver within 3 - 5 business days

?How do you start the process?

Simply, register on https://export.africanies.com/onboarding/signup to register and follow the steps below - Click on create shipment - You will be asked if this Is this an express (3-5 business days) shipment? - Select YES - Input the necessary information and proceed to make payment. - Your package will be picked from your doorstep within 24 working hours and deliver within 3 - 5 business days. Note: The cost excludes customs duty at the destination country. Customs duties are taxes and levies paid on goods imported into the country, and this can be paid directly by the customer.

?What is the transit time?

The transit time is 3-5 business days.

?Are there items that cannot be shipped via this method?

Yes. We are unable to ship hazardous items, multiple items that contain batteries, perishable food items, and liquids via this method.

?How do I get my tracking details?

Your tracking details are sent to you by email after payment has been received and processed which is within an hour.

?How do I track my shipment??

After payment you are immediately provided a tracking number to track on the link provided in the notification mail sent to you.

?Is it door to door delivery?

Our export service from Nigeria is a door-to-door delivery service for air shipments while for ocean shipments, you may request for delivery at a service fee.

?What is the transit time?

The transit time for air shipping is 3-5 business days from when the package ships and your item will be shipped within 24 working hours from when you make payment for the shipment. For ocean shipments, the transit time is 5-7 weeks from when the vessel sails.

?What food items can we export?

We can export a variety of food products ranging from dried food stuffs such as Egusi, Ogbonno, Garri, Yam flour, etc. For other food items such as dried fish, crayfish and seafood, we will require a phytosanitary certificate to export them. We can also export liquids such as Palm Oil to the UK by Air Standard and by ocean to the US. Shipping cost via Air Standard to the UK is =N=11,410/kg + #5,000 Handling Charge

?Is there any restriction in exporting a particular item?

We are unable to export the items below; Herbs, Medication, Meat product, Biscuits, Pets, Tin tomatoes, Milk, Toothpaste, Sardine, Gold or gold plaited jewellery, Plant and seeds, Fire arms, Pepper spray, Military uniforms, Cash or electronic cards, Weeds, Life plants, Frozen/processed foods, Fruits and fresh vegetables, Biological specimens, Bitter kola, Trademark and copyright articles, Alcoholic beverages, Dog or cat fur, Soil, Wildlife, Animal hide and skin etc.

?Which Countries do you export to?

We export to over 290 countries at the moment. Although we are unable to export to Russia, Ukraine, Turkey, North Cyprus, and Belarus now. For high risk and elevated countries like Libya, Afghanistan, Iraq, etc, please be informed that although we ship to these countries, there is an extra cost of #100,000 due to the state of the destination Country.

?What are the criteria for shipping food items?

We ship food items only to the US, Canada, Ireland, and Australia. However, all packages to Australia must be commercially packaged.

?How do I make payments for my Shipments?

Our export app has been designed for you to make payment online and its processed automatically. You can pay using different payment method such as Paystack, stripe, credit card or online transfer. Whichever you select process automatically and you get your tracking number immediately. Click the link below to view how to make payment on the platform

?Are my items Insured?

Yes, all packages on our platform are insured based on the value you declare for the shipment. Shipments are insured at 1.5% of the total value of the item.

?What is VAT?

VAT is valued added tax imposed by the government as tax on all services offered for payments made to Nigerian banks. The VAT on your shipment is charged at 7.5% of your shipping cost.

?What is the Chargeable or Shipping weight?

When shipping any package, we measure the weight of your shipment on a scale (this is called the actual weight) and then check the size of the package with a measuring tape (this is the volume or dimensional weight). The higher value between the actual weight and the volume weight is the chargeable weight of the shipment.

?What are your rates?

Our rates for Air shipping are charged per Kg and based on the chargeable weight of your shipment. For packages between 0.5 to 20 Kg, we charge a flat rate and above 20Kg, we charge per Kg to the destination Country. Click here to get a quote https://export.africanies.com/get-quote

?What is Restricted and Elevated Area Surcharge?

Shipment going to this location needed are classified as Restricted or Elevated Area: Libya, Syria, Dr Congo (Kinshasa), Sudan, some parts of Cameroon, Central African Republic, Democracy, Central African Republic, Democratic Republic of Congo, Eritrea, Iran, Iraq, North Korea, Libya, Somalia, Sudan, Syria, and Yemen, Afghanistan, Burundi, Mali, Niger, Ukraine, Burkina Faso and Israel, Lebanon. The Surcharge for these locations is #100,000

?How much do you ship from Nigeria to the USA?

We charge at the rate of ₦20,238.83 per kg from 20.01 and above from Nigeria to USA. This cost excludes Insurance, VAT, Packaging Box, and Customs Duty at the destination country. Insurance is 1.5% of the value of the items VAT is 7.5% of the shipping cost Duty is charged by customs at the destination country. Transit time is within 3 - 5 business days

?How much do you ship from Nigeria to the UK?

We charge at the rate of ₦17,599.00 per kg from 20.01 and above from Nigeria to UK. This cost excludes Insurance, VAT, Packaging Box, and Customs Duty at the destination country. Insurance is 1.5% of the value of the items VAT is 7.5% of the shipping cost Duty is charged by customs at the destination country. Transit time is within 3 - 5 business days

EXPORT OCEAN RATES For Ocean shipping to the US ONLY, we charge a flat shipping rate of $350/ CBM from 5CBM and above (Shipping and Clearing) Container Docks at New Jersey Warehouse. Delivery cost to any location in the US will be paid by customer. Minimum Weight is 100kg Transit Time is within 5 - 7 weeks from when the ship leaves Nigeria. Note: 1. The cost excludes Insurance, VAT, packaging materials and Delivery to your doorstep in the US. 2. All items must be dropped off at the Lagos Warehouse

?Do I have to pay duty when my items get to its destination country?

The customs authority in the destination Country determines whether any duty or taxes are applicable when the parcel arrives at the destination.

?How long does it take to process my export shipment?

Your export shipment is processed within one hour from the time you drop it off. We ship out every day and payment cut off time is by 3pm Nigerian time.

?Do we package the items personally?

We handle all packaging at any of our locations. Your items will first be inspected and inventoried before we commence with the packaging.

?When can I view my items in my account?

Your items will be updated to your account after we have received and packaged your shipment. A notification will be sent to your email address. Ensure you register with a valid email address on the platform.

?How do I get my items across to you?

You may send your packages to us by visiting any of our locations in Lagos, Abuja and Ibadan with a valid ID Card or mailing to our location. Alternatively, you may request a pickup from your doorstep to our office at a service fee. To schedule a pick-up, chat us up on WhatsApp on 0704 104 6881

?Do I need to have an account to make use of your service?

Yes, please visit www.shiptonaija.com/joinnow to create an account on our website.

?What documents do I need to export?

You need a valid ID card, your export declaration form, and depending on the Country, you may need an invoice of purchase.

?Can you buy items on my behalf from a store?

We offer procurement service from the US, UK and China. To use our procurement service. Kindly send us a mail with the direct link of the item you want us to purchase, showing the quantity, and color of the item. You can send a chat to our Auto Procurement Specialist on 08090169767

?Do you offer Ocean shipping services from USA to Nigeria?

We offer affordable and fast ocean shipping from USA to Nigeria, with no delays in shipment, no missing or stolen items. Our Ocean shipping is best suited for you. We have shipped lots of heavy equipment and personal items such as cars, power bikes, TV's and other electronics. Our shipping container leaves weekly and gets to Nigeria within 8 - 14 weeks (Standard Ocean shipping service). How to book our Ocean shipping service. 1. Sign up on https://export.africanies.com/onboarding/signup to get free mailing addresses. 2. Dropoff at our warehouse in Atlanta 3. Pay your items to be shipped via Ocean, transit time for shipping 4. We ship your items to Nigeria and handle the clearing process which takes 5 - 6 business days. 5. We deliver your items to your doorsteps wherever you are in Nigeria, you can also come pickup your items in our Lagos office. For more information, click https://www.africanies.com/usashipping

?Where is your office Address

You can drop off your items at any of our offices below: Lagos Address 11, Ajibade Oke Street off Asa Afariogun, Ajao Estate. Yaba Address By Stair Case 2, Shop G-27a, Ground Floor, Tejuosho Shopping Center, Yaba. Ibadan Address Suite 4, Jofat Plaza, Joyce B Junction, Opposite Mobil Filling Station, Ring Road, Ibadan. Abuja Address Basement, Millenium Builders Plaza. Plot 251, Herbert Macaulay Way, Opposite NNPC, towers CBD, Abuja Our working hours is between Mondays - Fridays 10am - 5pm Nigerian time. Saturdays 10am - 2pm

?How do I order?

Visit: www.africanstore.com select an item or several, pick the quantity, confirm, and make payment

?How do I contact A.N.S?

Contact us via email at contact@africannaturalstore.com Mobile on +1 713 597 6132 Instagram DM: @africannaturalusa Facebook: African Natural Store

?What is the estimated delivery timeframe?

4-7 Business days

?What state in the U.S. do you deliver to?

We deliver doorstep to all states in the U.S

?How do I handle a return?

Go to our return policy: https://africannaturalstore.com/pages/return-refund-policy

?What kind of products can I buy on the platform?

- Packaged Food - Beauty & Cosmetics - Fashion items - Art and Craft● Leather products - Kitchen & Dining

?The products I want are currently sold out

- Recommend similar products in a similar price range - If no similar product, reach out to the e-commerce department to notify them of the request for certain products - Let the customer know about unavailability but to expect an email of restock once available but recommend other products

?The products I want are not available on the platform?

Notify the e-commerce department of the request for certain products for supply consideration.

?How do I make payment?

Pay on the platform using PayPal or credit or debit card

?Can I order multiple products on the platform?

Yes you can order multiple products from various categories

?Can I buy it in bulk?

Yes. You can order in bulk but not beyond the given limit.

?Do you offer international orders?

No. Currently, we only sell within the US

?How do you protect buyer information?

Go to our privacy policy: https://africannaturalstore.com/pages/terms-and-conditions

?Who will Deliver my item?

It will be delivered by a third-party courier service provider.