RETURN POLICY

1a. Return Criteria

Your product must meet these criteria to become eligible for return.

I.I) Damaged product upon arrival

II.II) Wrong product delivered.

1b. Return Policy

I. Return request must be made within 1-3 days upon product delivery.

II. Return requests must be sent via mail to contact@africannaturalstore.com with at least 2 images showing proof of damage or wrong product(s)

III. African Naturals would verify return request and approve or disapprove request.

IV. If approved, Product(s) must be placed in their original packaging and boxes, sealed, unbroken and shipped to address provided via mail within 1-3 days after approval.

V. Buyer borne the cost of shipping returned items to African Natural Store



1c. Refund Process

I. Refunds are processed within 7-14 business days after product(s) are received by African Natural Store

II. African Natural Store verifies and inspects product(s), if claims are approved, buyer receives a mail with the following options:

a) Cash Refunds: In this case, buyer is required to supply account information while refund is processed within 7-14 business days

b) Product Replacement: In this case, buyer prefers a replacement of the same or different product(s) of exact price or less. Buyer must supply shipping address, receiver’s name and phone number and delivery is made within the standard delivery time.

c)Note: African Natural Store bears the cost of shipping a replacement product to the buyer.