Agreement to Terms and Conditions

The following terms outline the conditions under which label design services will be provided by AIES:

Client Label Design Template
Clients are required to complete and submit an accurate customer Label Design template form to AIES. This form serves as a detailed guideline for desired label design, including specifications such as dimensions, colors, text content, and any specific branding elements.

Clients have the option to provide their own design samples if they want certain elements or styles incorporated into their label design. These samples act as a visual reference for the design team to understand the desired aesthetics.

Product Sample Submission
Client shall, within a maximum of 3 days from request, submit to AIES a sample of their product(s) for the Label Design process. Timely submission of product samples is crucial to ensure the project progresses smoothly and stays on schedule. Failure to submit the product(s) to AIES as requested may result in rescheduling the project at the discretion of AIES.

In consideration of the logistics involved in shipping products internationally, Clients sending samples of their products from outside Nigeria are allowed a timeframe of 2 weeks to send their product samples to AIES. Failure to submit the product(s) to AIES as requested may result in rescheduling the project at the discretion of AIES.

Label Design Completion
Upon receiving the Client’s product sample as requested, AIES will initiate the label design process. AIES shall aim to complete the label design process efficiently and promptly and revert to the Client within 3 business days after receiving the Client’s product sample.

Label Design Review
The Client is entitled to 2 reviews per label design project. This allows the Client to assess the draft and provide feedback for possible changes or improvements. Upon receiving the draft, the client should thoroughly review it within 24 hours and promptly communicate any corrections or modifications they would like to make to AIES within the 24-hour timeframe.

If the Client does not provide any corrections or feedback within the specified 24-hour timeframe, AIES will proceed with the draft design as the final version.

Non-Refundable Payment

By engaging AIES for the label design service and making the payment, the Client acknowledges and accepts the non-refundable nature of the payment. AIES commits to utilizing the received payment to allocate resources, including design tools, expertise, and administrative costs to fulfill the label design service. Clients are advised to carefully review the details of the label design service and ensure they are satisfied before making any payments.